FAQ

Accessing Your Purchase

I just purchased, but I can’t log in to the member area. What should I do?

First, check your inbox (and spam/junk folder) for two emails from us:

1. A purchase confirmation with direct download links for your products.

2. Your login details for the member area.
   

If you still can’t log in, email us at support@matteoborea.it and we’ll reset your access within a few hours. You’ll also receive direct links so you can start immediately.

I purchased the 1:1 Coaching Call. How do I book my session?

Right after purchase, you’ll get a link to a short preparation questionnaire (8–10 minutes).
Once you complete it, you’ll receive immediate access to Matteo’s private calendar to book your first coaching call.
We can’t schedule your session without the questionnaire, it ensures we use our time to deliver maximum value.

I didn’t receive any email after my purchase. What now?

1. Wait 5 minutes sometimes email delivery is slightly delayed.

2. Check your spam/junk folder for messages from coffee@matteoborea.it

3. If still missing, contact us with your purchase email. We’ll resend everything, plus give you instant direct download links.

I opened a PayPal case because I couldn’t access my products. Will I still get them?
Absolutely. As soon as you contact us, we’ll reissue all links and login credentials so you can start immediately.
Once you’ve received your products and are happy, you can close the PayPal case, this helps us continue your onboarding without delay.

What if I have trouble during setup or download?

We offer personal support for all purchases. If you’re stuck, we can walk you through the process via email or a short call so you can get started without frustration.

Buying & Payments

What payment methods do you accept?
We accept all major credit/debit cards and PayPal. Payments are processed securely via Stripe, so your details are safe.

Is my payment secure?
100%. We never store your card data, and everything is encrypted end-to-end.

Do you offer refunds?
For digital products: due to the instant-access nature, refunds are only available if you haven’t downloaded or accessed the material.
For coaching: refunds aren’t offered after the first session is delivered but we’ll always work with you to make sure you get the value you came for.

I entered the wrong email during checkout. What should I do?
Email us at [support email] with your order number and correct email — we’ll update your account within 24 hours.

Access & Technical Support

I didn’t receive my login email. What now?
Check spam/junk, search for our sender address, and if nothing shows, contact us. We’ll resend everything in minutes.

I can’t download my ebook.
Try a different browser or device. If it still doesn’t work, email us and we’ll send you a fresh direct download link.

I forgot my password.
Go to the login page, click “Forgot Password,” and follow the steps. If you’re still locked out, contact us.

Using the Products & Services

How do I prepare for my 1:1 Coaching Call?
Fill in the strategic questionnaire you’ll receive right after purchase. This ensures we spend our time building your personalized roadmap, not just talking about where you’re stuck. If you didn't receive the questionnaire link by e-mail please contact us.

Can I reschedule my coaching call?
Yes, with at least 24 hours’ notice. Last-minute cancellations count as delivered sessions.

How long will I have access to the course or materials?
Lifetime access as long as the product exists, you’ll have it.

Can I share my login with someone else?
No. Your login is personal. Sharing it may result in losing access.

Customer Experience & Guarantees

What makes your offers different from other coffee business resources?
I don’t give generic “how to sell coffee” tips. Everything is built from 20+ years of in-the-trenches experience with coffee entrepreneurs worldwide, tailored to the realities of your market.

What if I have a problem not listed here?
Contact us directly at support@matteoborea.it. We answer every message personally. No bots, no copy-paste answers.